Terms and Conditions

These provisions apply if you buy from us other than being a Consumer. The following rules apply to return the faulty Goods:

• We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
• Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.
• The Goods must be returned to us as soon as any defect is discovered but not later than [14 days].
• So far as possible, Goods should be returned:
  • with both Goods and all packaging as far as possible in their original condition;
  • securely wrapped;
  • including our delivery slip, sales invoice or manufacturer’s delivery slip.
  • at your risk and cost.
• You must tell us by email message to support@ridelev.com that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
• In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose.
• Most of the Goods are covered by the manufacturer's guarantee for a minimum of 12 months. Please first check the plug, fuse, batteries and the manufacturer's operating instructions.
• If we agree that the Goods are faulty, we will:
  • refund the cost of return carriage.
  • repair or replace the Goods as we choose.
• If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

12.Waste Electronic and Electrical Equipment Regulations 2013

• These regulations provide that suppliers of equipment like high street shops and Internet retailers must allow Consumers to return their waste equipment free of charge.
• Our obligation is to take back from you any electronic or electrical product when you buy a replacement product for similar use.
• If you wish to take advantage of this service, you must return your waste item within 28 days of buying your new one. You must pay the carriage cost to us.

• The law differs from one country to another. This paragraph applies to sales throughout the EU.

• All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty, or term.

• We make no representation or warranty for:

  • any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose.

  • the adequacy or appropriateness of the Goods for your purpose.

• We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website

• You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for the Goods concerned.

• We shall not be liable to you for any loss or expense which is:

  • indirect or consequential loss; or

  • economic loss or other loss of turnover, profits, business, or goodwill, even if such loss was reasonably foreseeable or we knew you might incur it.

• This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this provision under the Contracts (Rights of Third Parties) Act 1999 / Contracts (Rights of Third Parties) (Scotland) Act 2017, as well as to us.

• If you become aware of any breach of any term of this agreement by any person, please tell us by email at support@ridelev.com. We welcome your input but do not guarantee to agree with your judgement.

14.Your account with us

• You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.

• If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.

• You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

15.Restrictions on what you may Post to Our Website

You agree that you will not use or allow anyone else to use Our Website to Post Content which is or may:

• be malicious or defamatory;

• consist in commercial audio, video or music files;

• be illegal, obscene, offensive, threatening or violent;

• be sexually explicit or pornographic;

• be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;

• give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;

• solicit passwords or personal information from anyone;

• be used to sell any goods or services or for any other commercial use;

• include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;

• link to any of the material specified above, in this paragraph.

• send age-inappropriate communications or Content to anyone under the age of [18].

16.Your Posting: restricted content

In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.

In addition to the restrictions set out above, a Posting must not contain:

• hyperlinks, other than those specifically authorised by us;

• keywords or words repeated, which are irrelevant to the Content Posted.

• the name, logo or trademark of any organisation other than yours.

• inaccurate, false, or misleading information.

17.How we handle your Content

• Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018 which is on Our Website.

• If you Post Content to any public area of Our Website it becomes available in the public domain. We have no control who sees it or what anyone does with it.

• Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.

• You now irrevocably authorise us to publish feedback, comments and ratings about your activity through Our Website, even though it may be defamatory or critical.

• Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it, and we will not protect your rights for you.

• You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur because of any Content having been Posted by you.

• You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.

• Please notify us of any security breach or unauthorised use of your account.

18.Removal of offensive Content

• For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.

• We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.

• If you are offended by any Content, the following procedure applies:

  • Your claim or complaint must be submitted to us in the form available on Our Website or contain the same information as that requested in our form. It must be sent to us by post or email.

  • we shall remove the offending Content as soon as we are reasonably able.

  • after we receive notice of a claim or complaint, we shall investigate so far as we alone decide.

• We may re-instate the Content about which you have complained or not.

• In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.

• You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

19.Security of Our Website

If you violate Our Website, we shall take legal action against you.

You now agree that you will not, and will not allow any other person to:

• modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.

• link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;

• download any part of Our Website, without our express written consent;

• collect or use any product listings, descriptions, or prices;

• collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;

• aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;

• share with a third party any login credentials to Our Website.

• Despite the above terms, we now grant a licence to you to:

  • create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.

  • you may copy the text of any page for your personal use in connection with the purpose of Our Website.

20.Indemnity

You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:

• your failure to comply with the law of any country;

• your breach of this agreement;

• any act, neglect or default by any agent, employee, licensee or customer of yours;

• a contractual claim arising from your use of the Goods;

• a breach of the intellectual property rights of any person.

21.Intellectual Property

• We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in:text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).

• Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.

• You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.

• Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

22.Dispute resolution

In this paragraph the term “ADR Provider” means an approved body under the Alternative Dispute Resolution for Consumer Dispute Regulations 2015.

The following terms apply in the event of a dispute between the parties:

• If you are not happy with our services or have any complaint then you must tell us by email message to support@ridelev.com.

• If a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

• We can propose an ADR Provider or will listen to your proposal. If you are in any way concerned, you should read the regulations at: http://ec.europa.eu/consumers/odr/.

23.Miscellaneous matters

• When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

• Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other Goods for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or that service.

• If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

• The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.

• No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

• Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery.

It shall be deemed to have been delivered:

if delivered by hand: on the day of delivery;

if sent by post to the correct address: within 72 hours of posting;

• This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 / Contracts (Rights of Third Parties) (Scotland) Act 2017or otherwise.

• Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control, including any labour dispute between a party and its employees.

• In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.

• The validity, construction and performance of this agreement shall be governed by the laws of [England and Wales / Scotland / Northern Ireland] and you agree that any dispute arising from it shall be litigated only in that country.

Notice of right of cancellation: Right to Cancel and Model Cancellation Form

Information about your statutory right to cancel

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire 14 days after the contract was made. That means you can cancel before you have downloaded the product or we have delivered it to you.

How to cancel

To meet the cancellation deadline, it is enough for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, sent to us by post or e-mail, to info@ridelev.com.

Electric Scooter Disclaimer

Electric scooters are not to be used on public land, this includes footpaths, cycle lanes and roads in the UK. It is the complete responsibility of the customer to ensure that you operate your electric scooter within all country laws. The customer assumes all liability and risk associated with the use of an e-scooter and holds Ride LEV Limited and its owners free from any liability caused by their use.